Shop Policy
At Cuckoo Fashion, we are committed to providing a seamless shopping experience. Please review our policies before placing your order.
1. Orders
Once an order is placed, you will receive a confirmation email.
Orders cannot be modified or cancelled once processed.
Orders cannot be modified or cancelled once processed.
2. Shipping
We currently ship across the UK and Europe.
Delivery time: 3–7 working days (UK) / 5–10 working days (Europe).
Shipping costs are calculated at checkout. Free shipping promotions may apply.
You’ll receive a tracking link when your order is dispatched.
We are not responsible for delays caused by courier services or customs. See our Shipping Policy for full details.
Delivery time: 3–7 working days (UK) / 5–10 working days (Europe).
Shipping costs are calculated at checkout. Free shipping promotions may apply.
You’ll receive a tracking link when your order is dispatched.
We are not responsible for delays caused by courier services or customs. See our Shipping Policy for full details.
3. Returns & Exchanges
Returns are accepted within 14 days of delivery on eligible items.
Items must be unused, unwashed, and in original packaging.
Custom-made or sale items are non-returnable.
Return shipping is the customer’s responsibility.
❗️Please note: Items ordered online cannot be exchanged or returned at our physical store. All online returns must be handled through our website support.
To initiate a return, email: customerservice@cuckoofashion.co.uk with your order number and reason for return.
See our Returns Policy for full guidelines.
Items must be unused, unwashed, and in original packaging.
Custom-made or sale items are non-returnable.
Return shipping is the customer’s responsibility.
❗️Please note: Items ordered online cannot be exchanged or returned at our physical store. All online returns must be handled through our website support.
To initiate a return, email: customerservice@cuckoofashion.co.uk with your order number and reason for return.
See our Returns Policy for full guidelines.
4. Custom Orders
Custom and made-to-order items are final sale and not eligible for return or exchange.
Additional processing time applies.
Additional processing time applies.
5. Damaged or Incorrect Items
Inspect your items upon delivery. If you receive a damaged or incorrect product, contact us within 48 hours of receipt. We will resolve the issue as quickly as possible.
6. Product Accuracy
We make every effort to display our products accurately. However, due to differences in screens and handmade detailing, minor variations in color, embroidery, or finish may occur.
